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LMS Requests

The LMS team oversees Excelsior’s instance of Canvas which includes maintaining access and term set up in live sections for faculty and students. This team works closely with several teams: ITS, Student Support Services, Tech Support, Help Desk, Production Team, Course Registration, Office of Records and Registration and the Bookstore Team so a lot of our requests may overlap. Please note when should you contact the LMS directly?

When to Contact LMS Directly

  • Access Issues
    • Textbook or text edition unavailable: The required textbook or assigned text edition is no longer accessible to students.
    • Critical content missing: Key lessons, assignments, or materials essential for achieving learning objectives are absent.
    • Syllabus incorrect: The syllabus contains outdated or incorrect information regarding course policies, schedule, or assignments.
    • Course access issues: Students or faculty are unable to access or navigate key course components due to unpublished, missing, locked, or hidden content.
  • Syllabus Issues
    • You notice the website has a missing syllabus
    • The syllabus in your course will not open
    • You want to make a global change to the institutional policies (must be approved by Academics).
  • Grade Extractions/Extension Issues
    • Student already has extension but has lost access
    • Grade did not pass back to SIS
    • Extension is extended past 60 days (manual LMS work is needed)
  • 3rd Party Vendor/Publisher Tool Issues (e.g., Pearson, McGraw Hill, etc.)
    • Grade sync is not working
    • Inaccurate dates
    • Technical submission problems
    • Instructor access issues
    • Tool Investigations
  • Global Announcement Requests
    • Global announcements (approved by Marketing, Provost and Communications office). Note: this is not on a course level.
  • Miscellaneous Course Requestscific (live course only)
    • Inability to submit assignments or participate in discussions: Students face technical issues preventing assignment submissions or discussion participation.

Submit a Ticket

Click the button below to submit your LMS ticket request. Please note that all LMS requests should be submitted through the Remedy ticketing system, not Monday.com.

Submit Request