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Design & Development Hub
The Design and Development Hub showcases course development projects, processes, and standards.
Instructional Media Showcase
The Instructional Media Showcase features a variety of examples created for Excelsior courses. Take a moment to explore—we hope these examples inspire you!
Knowledge Base
The Knowledge Base is a collection of technical guides and best practices designed to support course design and development.
Support Center
The Support Center is your go-to hub for submitting technology requests, course critical fix needs, and LMS-related inquiries.
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LMS Requests
LMS Requests
The LMS team oversees Excelsior’s instance of Canvas which includes maintaining access and term set up in live sections for faculty and students. This team works closely with several teams: ITS, Student Support Services, Tech Support, Help Desk, Production Team, Course Registration, Office of Records and Registration and the Bookstore Team so a lot of our requests may overlap. Please note when should you contact the LMS directly?
When to Contact LMS Directly
Access Issues
You need access to a course
You have a student/faculty claiming they do not have access to the course they are assigned
Student has done an add/drop in the same day for the same course/section and may be inactive in the course still.
You need to switch assigned instructors after they’ve been added to Canvas
New PT/FT Faculty hires need access in addition to onboarding ticket.
Faculty are missing FAC100 from dashboard or they are questions regarding completion of course.
Syllabus Issues
You notice the website has a missing syllabus
The syllabus in your course will not open
You want to make a global change to the institutional policies (must be approved by Academics).
Grade Extractions/Extension Issues
Student already has extension but has lost access
Grade did not pass back to SIS
Extension is extended past 60 days (manual LMS work is needed)
3rd Party Vendor/Publisher Tool Issues (e.g., Pearson, McGraw Hill, etc.)
Grade sync is not working
Inaccurate dates
Technical submission problems
Instructor access issues
Tool Investigations
Global Announcement Requests
Global announcements (approved by Marketing, Provost and Communications office). Note: this is not on a course level.
Miscellaneous Course Requests
You need a course created (004 dev shell, 009 review shell, tutorial or sandbox)
Student appeals investigations
Student or Faculty security investigations
Submit a Ticket
Click the button below to submit your LMS ticket request. Please note that all LMS requests should be submitted through the Remedy ticketing system, not Monday.com.
Submit Ticket