Critical fixes address essential issues in courses, such as broken links or inaccessible materials, that directly impact student success and require immediate resolution.
LMS requests involve contacting the LMS team for issues like course access, syllabus updates, grade extensions, or troubleshooting tools like Pearson or McGraw Hill.
Academic Technology Requests kick off the process to begin the vetting and testing of new 3rd party tools for Canvas.
Special projects are those that require IDD support but are outside of the scope of typical course development projects, such as new course builds, course alignments, and critical fixes.
The Student Support Team provides assistance to students with course-related needs, providing a comprehensive support system to help students succeed in their educational journey.